Call us on 0117 230 6609 or 07938905304


Terms & Conditions


Formation of contract

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern pc-dial-a-fix’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

These terms and conditions apply to all goods and services supply to you by pc-dial-a-fix.

Law

All contracts formed between pc-dial-a-fix and users shall be governed by, and construed in accordance with English Law.

Any disputes not resolved by the normal complaints procedure will be resolved exclusively in the courts of England & Wales under English Law.

Quotes

Any verbal quote given by pc-dial-a-fix is given as a guide based on limited information provided by a customer. A verbal quote is intended to give the customer an estimate on the price and not an assurance that the product or service will be sold at that price.

Any written quote will be provided by pc-dial-a-fix at that price. All written quotes are valid for only 7 days. Once work commences, after a technician has evaluated the system, should it appear that the cost to repair is more than quoted, no work will commence without explicit client approval.

Legal Rights

The client is the legal owner or authorized representative of the legal owner of the property and all data and components contained therein sent to pc-dial-a-fix. You must be the owner, or have the permission of the owner, for us to work on your equipment. We will only take instructions for work from the owner or their designated representative.

If equipment is left with pc-dial-a-fix and is not collected within thirty (30) days after we notify you that the requested service is complete, we will treat your equipment as abandoned and becomes the sole property of pc-dial-a-fix. You agree to hold pc-dial-a-fix harmless for any damage or claim for the abandoned property, which we may discard at our sole discretion. Any and all charges are still your responsibility.

Onsite Services

For in-home or in-office services, a person of at least 18 years of age must be present during the entire period services are provided. If no adult is present when our technician arrives services will be denied and a cancellation charge equal to one hours work onsite will be assessed

Software Installation

pc-dial-a-fix may need to download and or run software on your personal computer to help diagnose and resolve your personal technology problem. pc-dial-a-fix may need to reinstall software that was included as part of your computer’s original configuration.

You agree that we may download and utilize Software from third party web sites or CDs and accept any applicable license agreements on your behalf.

Backup Services & Potential Data Loss

While pc-dial-a-fix will make all reasonable efforts to safeguard the contents (data) stored on your computer, you understand and agree that prior to contacting or allowing pc-dial-a-fix to perform diagnostic, repair, or other services on your computer, it is your responsibility to back-up the data, software, information or other files stored on your computer disks and/or drives if you so desire. You acknowledge and agree that pc-dial-a-fix and/or its third-party service provider shall not be responsible under any circumstances for any loss, alteration, or corruption of any software, date or files.

If you do not have a backup of your software and data, we can provide you with our data backup service at an additional cost. However, we cannot guarantee the integrity of the data when backing up.

Confidentiality

pc-dial-a-fix agrees not to disclose any and all information or data files supplied with, stored on, or recovered from client’s equipment except to employees or agents of pc-dial-a-fix subject to confidentiality agreements or as required by law.

Upgrades

pc-dial-a-fix can supply manufacturer specific upgrades or spare parts on request. Please note however that we cannot guarantee compatibility with your current system or configuration. pc-dial-a-fix will offer suggestions and advice on upgrades but is not liable for any compatibility issues.

Warranty

pc-dial-a-fix offers the following warranty periods:

30 day warranty for labour

All work is covered by a labour only 30 day warranty. If the same problem re-occurs within 7 days of the original repair (stated on the invoice), pc-dial-a-fix will only charge for any additional parts that may be required. Excludes faults caused by software, virus and end user errors

3 month return-to-base warranty on second hand hardware

Equipment is only covered for faulty workmanship on parts, and for parts that fail due to manufacturing defects recognized by the component manufacturer. In the event that the Warranty parts are not available the client will be informed of the delay and the revised expected repair time. Warranty repairs are carried out under the terms of the manufacturer warranty conditions. Warranty parts are supplied by the equipment manufacturer.

If a warranty repair is found to be outside of the warranty terms, it will be deemed as a “Non Warranty Repair” and charges will be applicable.

Non Warranty Repairs

Whilst every effort is made to repair within a few days, it is subject to parts availability. All parts used on Non Warranty repairs are manufacturer supplied unless otherwise requested.

Warranty Exclusions

Warranty does not include accidental damage. e.g. liquid damage (90% of keyboard faults are due to liquid spillage), cabinet or component breakage due to misuse. Damage caused by power surges or spikes, including and not limited to, mains power and telecommunications connections, or to other unspecified sources, voltage fluctuation, amperage fluctuation, rust or corrosion, are not covered under warranty.

Warranties do not cover loss or damage due to negligence, accidents, theft, flood, fire, earthquakes, electrical storms or any other act of God or any war related events.

No fix no fee policy

If pc-dial-a-fix cannot solve your problem, you will not be charge, but please note our engineer need to be given sufficient time to diagnose the problem and may need to take the equipment to the workshop.

If the equipment is not beyond economic repair you will not be charge.

In order to fix a problem we may have to format the system, in order to do that you need to provide the engineer with the installation disk and product key. Mac and laptops required a diagnose fee upfront before any work is started and is not covered under the no fix no fee policy.

Payment Terms

All work must be paid in full upon completion of service. If an amount remains delinquent 14 days after its issue date, an additional 5% penalty will be added for each week of delinquency. In case collection proves necessary, the client agrees to pay all fees incurred by that process.

Limited Liability

pc-dial-a-fix shall not be liable for any claims regarding the physical functioning of equipment/media or the condition or existence of data on storage media supplied before, during or after service.

In no event will pc-dial-a-fix be liable for any damage to the laptop/desktop/equipment, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, before, during or after service even if pc-dial-a-fix has been advised of the possibility of damages or loss to persons or property. pc-dial-a-fix liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services.

The client and pc-dial-a-fix agree that the sole and exclusive remedy for unsatisfactory work or data shall be, at pc-dial-a-fix option, additional attempts by pc-dial-a-fix to recover satisfactory data or refund of the amount paid by the client. The parties acknowledge that the price of pc-dial-a-fix services would be much greater if pc-dial-a-fix undertook more extensive liability.

The client is aware of the inherent risks of injury and property damage involved in laptop/desktop repair, including without limitation, risks due to destruction or damage to the machine, media, or data and inability to repair the machine or recover data, including those that may result from the negligence of pc-dial-a-fix, and assumes any and all known risks of injury and property damage that may results.

Software

If your problem has arisen as a result of software errors, our technicians always recommend that you perform a backup of all your important data before any fix is attempted. As with hardware, in some cases it is possible that data has been corrupted to the extent that it has been lost. Software errors are usually only a concern for our technicians if important system data such as files that the operating system uses in order to operate has been affected. To use the analogy of a boat, if the hull is seriously damaged then it may need to be rebuilt, or if there is only a small leak then it can be repaired. Some cases require a fresh start (an event called a “format”) in order for us to leave you with a stable and working computer.

If a format is required, then our technicians will need you to supply them with the installation disks for your operating system (Microsoft Windows XP, Windows Vista etc.) along with its product key. In addition, if there is any other software or devices that you would like our technicians to install in the event of a format, then you will need to provide us with the appropriate installation and product registration keys. pc-dial-a-fix can only use original purchased software and / or registration keys.

Upgrades

pc-dial-a-fix can supply manufacturer specific upgrades or spare parts on request. Please note however that we cannot guarantee compatibility with your current system or configuration. pc-dial-a-fix will offer suggestions and advice on upgrades but is not liable for any compatibility issues.